Map Pin St George's Works, 51 Colegate, Norwich, Norfolk, NR3 1DD
Mobile 07725175534 Email

Frequently asked questions

How much does treatment cost?

Self-funding individuals are charged £85 per session payable by cheque, cash, bank transfer, debit or credit card. For individuals with health insurance there may be an excess. Corporate rate is negotiable on a case by case basis. Please contact us to discuss further. Registered Charities are charged at self-funding rate, £85 per session.

How many sessions will I need?

This depends on the problem and what the client hopes to achieve from therapy. A good rule of thumb is the amount of therapy will be determined by the complexity of the problem. A straightforward phobia may only require 2 - 3 sessions to resolve. However, a problem based on multiple trauma would require a more lengthy intervention, potentially 8 - 12 sessions or more.

Is there a charge for the initial assessment?

Initial assessment is charged at the same rate as treatment sessions. This is currently £85 for individuals. The initial assessment takes approximately one hour and is considered the first step of treatment. This can occasionally span over two sessions, depending on how much information there is to consider.

Do you offer home visits?

Home visits are not currently provided. However, we can provide online counselling services via secure video link. We ask people who wish to try this to ensure that they have good wi-fi signal and familiarity with their chosen video-conferencing platform to ensure that the session is spent on treatment not troubleshooting technical problems.

Do you accept health insurance?

Russell is registered with most health insurance providers, including Axa PPP, Aviva and BUPA. Not all conditions are covered so please discuss with your provider. Some policies have an excess.

What is your current waiting time?

Current waiting time is approximately 5 weeks. Although this can be longer or shorter depending on the amount of flexibility you have regarding the day / time you would like to be seen.

Is there parking?

The office is located within easy walking distance of St Andrew’s multi story car park and there is also metered on road parking directly outside the building. Visitors to St George's Works can also park for 90 minutes free of charge in St Mary’s Works in one of the visitor spaces.

Can someone contact me to discuss my problem before I book a consultation?

Currently we are unable to discuss individual problems prior to booking a session. This is due to the very large number of enquiries we receive. If you have a specific question, please submit it under the general enquiries tab. Alternatively, information about all of the services Russell offers can be found in the menu at the top of this page.

Get in Touch

Please feel free to get in touch with any questions or to book an initial assessment. All queries will be responded to by 6:00pm on the day of enquiry.